Rental Terms
Overview
Our commitment to you extends beyond providing a rental car, we offer peace of mind through our all-inclusive coverage package as long as you comply with the rental terms. Below, you’ll find essential information to ensure your rental experience is seamless and fully informed.
Third Party Insurance(TPI):
This policy provides coverage for both material damages and bodily injuries resulting from accidents caused by the renter. It safeguards against damage to third-party vehicles and property, offering protection up to €1,300,000 for property damages and €1,300,000 for bodily injuries, in accordance with Greek regulations.
Theft Protection (TP)
Your rental includes theft insurance, safeguarding you in the unfortunate event of vehicle theft. Note: This does not cover personal belongings left in the car.
Fire Protection (FP):
The renter will incur no charges in the event of any fire-related damages.
FP coverage is not applicable if the renter breaches the terms and conditions in the rental agreement.
Exceptions
The renter is not covered:
- When driving under the influence of alcohol, drugs or other illegal substances
- For damages incurred while driving on gravel or unpaved roads.
- For damages to the underbody of the car.
- For damages to mirrors, glass, and tires.
- While vehicle transportation by ferry.
- While carrying passengers or goods for hire.
- In the event of traffic law violations (e.g., speeding, running red lights, ignoring road signs).
- While towing other vehicles or trailers.
- During participation in races or contests.
- For the loss of personal belongings.
- For accidents or damages caused by an undeclared driver in the rental contract.
- For the loss or damage of the vehicle key.
- For the loss or damage of Navigation GPS devices or child seats.
Car pick-up:
Upon arrival, in accordance with our fraud prevention protocol, we will request that you provide a valid credit or debit card. Rest assured, NO CHARGES will be applied, nor will any funds be held. This is solely a security precaution.
If a valid credit/debit card is not provided, the rental car may be denied.
Please note that the credit/debit card details are solely necessary for security purposes and are not required for payment.
You can settle the payment using any accepted method (cash, debit card, credit card), but presenting a credit/debit card is still necessary for security purposes.
These details help confirm the identity of the renter and cardholder, and also assist in verifying payments if discrepancies arise. This extra precaution ensures a smooth, secure, and stress-free experience for both the rental company and the renter.
Use of Car:
The renter must comply to the terms and conditions of the rental agreement. It is the renter’s responsibility to care for the rental car diligently, including regularly checking its mechanical condition, oil, water, and tires during the rental period. Should any issues with the operation of the rental vehicle arise, the renter is required to promptly notify our office. In case of an accident or breakdown, a replacement vehicle is provided within 24 hours
Age Requirements:
The renter and driver must be a minimum of 23 years old for all categories, and 25 years old for categories Sedan, Sedan Luxury, Crossover, SUV, Large, Medium, Van, Mini Van.
The maximum allowable age for the driver is 70 years old.
Note: Age verification occurs at the rental counter. Failure to meet the age requirements will result in the inability to rent the car and a charge of the full rental fee.
Driver’s License Requirement:
A valid driving license held for at least one year is required. Licenses from the EU, US, UK, Switzerland, Australia, Canada, Israel, Russia, and Ukraine are accepted.
Extra documents:
For all renters, a valid ID card or passport is mandatory.
Mileage and Taxes
Enjoy unlimited mileage and the inclusion of a 24% V.A.T in all our rates.
Fuel Policy:
Option 1: Full to Empty. Upon pick-up, the renter pays in cash for a full tank of fuel, with the charge varying based on the car type. The car should be returned with the tank as empty as possible, as no refund is provided for unused fuel.
Option 2: Same as Pick up. The renter is required to return the vehicle with the same level of fuel as received. For vehicles delivered during nighttime ( 21:00 – 09:00), at least ¼ tank of petrol is provided, sufficient to reach the nearest fuel station.
We deliver the car with at least ¼ fuel in the tank, and the renter must return it at the same level. Note: no refund is issued for any extra fuel remaining in the tank.
Payment Options:
No credit card is necessary to rent a car from us, and no deposit will be held on your debit/credit card. Payments are made upon arrival. If you prefer to pay by credit card, we accept all major credit card types except for American Express.
Damage or Loss of Key:
In the event of losing the car key or remote control, the renter will be responsible for covering the cost of a replacement. The cost of the replacement varies based on the dealer and the specific make of the car.
Flat Tire Incident:
If a flat tire occurs and it is repairable, the renter should have it repaired at the nearest garage and we will refund the full cost of the repair. Our representative will require the payment receipt to refund the full cost of the repair.
Additional Driver Option:
Our representative must be informed on arrival or during online booking. The additional driver must also possess a valid identification document, passport or ID card and a valid driving license held at least for 1 year, as it is necessary to include their information in the car rental agreement. There is no charge for the 1st additional driver, for the second additional driver and extra charge of 3€ will apply for each day of the rental. Maximum number of drivers is three including the main driver.
Car Distribution:
We ensure vehicle availability based on categories rather than specific models allowing requests for specific models subject to availability. Should the chosen model be unavailable, we pledge to offer an alternative model within the same category, featuring equivalent or superior specifications.
Rental Length – Last Minute Rentals:
Rentals for the same day are not permitted, the minimum rental duration is 1 day (24 hours). If you need a rental period shorter than this, please reach out to us for further assistance.
Pick-up and Drop-off:
For any location not listed on our website, there may be an additional charge. Kindly reach out to us for further details. For drop-off locations different from the pick-up location, an additional charge will be applied. The charges vary depending on the distance between the two locations.(e.g pick up from Chania Station and drop off to Heraklion Station, there will be a charge of 100€). The pickup procedure will be detailed in the confirmation email you receive after booking the car. If you have any questions, please feel free to contact us at: +306948524299 . Upon car collection, the renter will be provided with all instructions regarding the drop-off procedure.
Pick-up and Drop-off Hours:
If you require car pick-up during our out-of-office hours:
> (21:15 – 22:00) An additional fee of 40€ will apply.
> (22:00 – 07:00) An additional fee of 40€ will apply.
> (07:00 – 08:00) An additional fee of 40€ will apply.
Drop-off during out-of-office hours is free of charge.
Delayed Return:
You are required to return the rented car at the specified location and on the date and time indicated on the rental contract, If you wish to extend the rental period, please notify our company at least 48 hours in advance. Failure to provide 48 hours notice may result in denial.
Child Safety Seats:
Choose from infant, baby, or booster seats. The first seat is for free, with additional seats available at 3 €/day.
Traffic Violations and Fines:
The renter assumes full responsibility for any tickets and fines resulting from violations of Greek traffic regulations during the rental period.
Accidents:
In the event of an accident, it is imperative to inform the authorities and file a Police Report. Additionally, you must promptly notify the rental company.
Please note that in the event of damage to the car occurred by negligence, negligent driving, driving under the influence of alcohol, drugs, other illegal substances, driving in prohibited countries/areas, or any other exception outlined in the rental terms, the renter will be held entirely accountable for all related charges.
Rental Outside the Border and Ferries:
Driving the rental car outside the Greek borders and transporting it via ferries is prohibited. In any instance, the renter bears full responsibility for all charges and damages incurred.
Cancellation of Booking:
For reservations canceled at least 48 hours before the rental period, no fees will be charged. However, for non-show reservations, no refunds will be issued.
Do you have any more questions? Visit our FAQ page to read the answers on the most popular queries.
Car hire without excess, no deposit and with full cover
Do you want to enjoy your next adventure with total peace of mind? Choose Premium. Choose the best.
Car hire with Premium Package
Enjoy the most comprehensive rental option at the best price with all the advantages you are looking for.
Our Smart cover and have peace of mind during your car hire. With our full cover you will not need to leave a deposit and no need to worry about additional excess. With this full cover you will be fully protected including damages , tyres & windows.
GENERAL CONDITIONS OF HIRE
(all countries)
1. Our prices include
• Unlimited mileage
• Applicable local taxes (VAT)
• Compulsory insurance with excess
• Replacement car in case of accident
• Free cancellation of the reservation
• Airport service charge
• Option of paying on arrival
• Emergency Contact service
2. Our prices do not include
• Petrol
• Optional Smart Cover
• Optional Extras: charged for the whole rental period
3. Mandatory insurance
MINOTAURUS has insurance coverage from major recognized insurance
companies, covering civil liability of the driver(s), for personal and
material damages to third parties due to the use of the vehicle.
Said insurance also covers up to a limited amount for personal injuries
(death, total and partial disability and health care expenses) to the
authorized driver(s).
The cover limits are, at least, those mandatory from time to time under
current applicable law.
ALL CARDS OF THE CLIENTS ARE ACCEPTABLE (Except prepaid)
4. The Smart cover includes
For a minimum charge, our Smart cover allows you to travel worry free
and not having to pay anything in case of an accident.
It is not necessary to pay any deposit or worry about any excess if you
add our premium cover
5. What is not included by any cover
• Loss of child seats
• Loss/Damage/Theft of keys, aerials, jack, safety triangles and
vests, windscreen wipers, petrol cap, luggage covers, or any
other fixed or mobile component of the vehicle, as well as the
use of fire extinguishers or first aid kits other than in case of an
accident with the vehicle.
• Damage to the engine through negligence.
• Theft of the vehicle with keys left in the ignition.
• Fines for traffic offences or violations of the law during the rental
period are the responsibility of the driver of the vehicle. In
addition, in the event of receiving a fine, and for each fine
NOTE :THERE IS NO INSURANCE THAT COVERS DAMAGE DUE TO FAILURE TO FOLLOW THE TRAFFIC CODE
Cancelling or changing your booking:
You can easily cancel your booking up to the date of pick-up by using
the booking manager function on our website at no cost. No refunds
are given for reservations cancelled after the pick-up date.
Extensions
The vehicle must be returned on the date and time to the office stated
on the contract. If you need a vehicle for a longer period, you can do
this via your customer area on our website with the applicable rate
and extras for the new return dates and subject to availability. In the
event that an extension cannot be made because no vehicles are
available or for any other reason, then the vehicle must be returned
on the agreed date and time to the Centauro Rent a Car office as stated
on the contract. You may incur a penalty if the above is not carried out
correctly.
• Collection Time Limit
Centauro Rent a Car will only hold the car for a maximum of 12 hours,
as long as they correspond to the relevant office opening hours and
when previously notified of any delay for whatever reason.
Conditions relating to petrol
Full Empty with partial refund option:
This is a fast and easy service where Minotaurus Rent a Car will hand over
the vehicle with the tank full or partially full of fuel and the customer
has no need to use all the fuel or top up the tank. Just use the fuel you
need, there is no need to look for a close by petrol station. Just leave
the car with the tank as empty as you wish and save time, as we do not
have to check the fuel level.
• The value of the fuel varies depending on the capacity of the fuel
tank of the vehicle. You will be informed of the exact amount
when picking up the vehicle, since the fuel price changes
according to the official market rate.
• Payment for petrol will always be charged on collection.
• In the event of an upgrade, you will be charged the fuel tank
corresponding to the vehicle that you are given.
Full to Full Option:
When you pick your car up, the fuel tank will be full or partly full. You
will be charged the cost of the fuel.
Driving license requirements
All drivers must have been in possession of a full EU-valid driving
license for a minimum of one year. The minimum age of the driver is 23 years old
For drivers between the ages of 19 & 23 years, you can hire the
vehicle by including the additional supplement. If you are 75 or overthen you will NOT get any charge